Simon Says: you can learn from toilet humour

An illustration from Simon Guilfoyle, a renowned cistern systems thinker, which shows managers how; counting inputs and continually requiring workers to report back on routine activity is misguided and superfluous to achieving purpose!

InspGuilfoyle

Welcome to what amounts to Episode 4 of ‘Bad Performance Measurement on Tour’.

(Other titles subsequently suggested to me on Twitter include the hilarious ‘Cisterns Thinking’, courtesy of Ian Gilson, as well as the brilliant ‘Check – Pan – Loo’, by Rob Wilson).

Stooping to new lows for material, this post examines the underlying assumptions behind those charts you sometimes see in pub and restaurant toilets that record how regularly they have been cleaned, and by whom. At face value, they would appear to be a transparent method of demonstrating that the company cares about keeping their facilities clean and hygienic. Nothing wrong with that is there?

I’ve seen a couple of contrasting examples of this type of thing recently; however I am not in the habit of lurking around public toilets taking photos (despite what you might have heard in the press), so I’ve…

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About Dave Hasney

National Coordinator for UK SMART Recovery - Previously a Recovery Worker and prior to that a Management Consultant and H&S Practitioner - Kept sane by Angling, Good Food, Real Ale & Wine - Cynical thoughts sometimes developed from others.

Posted on 19-11-2012, in Business Babble, Leadership & Management and tagged , . Bookmark the permalink. Leave a comment.

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